shipping Policy
Our Service
At present, we have been able to ship to the United States, the European Union, the United Kingdom, Australia, Canada, and some other countries. Free shipping on US orders over $59, on EU/UK orders over $129, on AU/CA orders over $199. For other countries, we also try our best to provide cost-effective ways for you to choose. Below are the shipping policy details for each country.
US SHIPPING – Free Shipping on Order $59+
According to the location where the item is stored, we provide 2 shipping methods to US customers:
- 3-5 business days Domestic Standard Shipping from our Los Angeles warehouse.
- 1-6 weeks International Shipping from overseas, the exact time is based on the size/weight of the package.
- 1-3 weeks Air Shipping for small packages.
- 4-6 weeks Economy Shipping for oversized items.
If your purchase is in stock in Los Angeles, you can receive it within a week. However, if the US warehouse is out of stock, it will be shipped overseas with a delivery time of 1-6 weeks.
| To US | Domestic | International |
|---|---|---|
| Standard Shipping | Economy Shipping | Air Shipping |
| Free Shipping for order $59+ | In-stock | Free, 3-5 business day delivery from LA |
| Others | / | Large or heavy items, Free, 4-6 weeks overseas delivery |
| Orders under $59 | In-stock | $8, 3-5 business day delivery from LA |
| Others | / | Large or heavy items only, $10, 4-6 weeks overseas delivery |
Please note that LA stock products can only be shipped to US customers.
EU/UK SHIPPING – Free Shipping on Order $129+
Great news! We have established a local warehouse in Germany, which means we now offer two shipping options for customers in the EU and the UK:
- 3-5 business days Domestic Standard Shipping from our Germany warehouse.
- 1-6 weeks International Shipping from overseas, the exact time is based on the size/weight of the package.
- 1-3 weeks Air Shipping for small packages.
- 4-6 weeks Economy Shipping for oversized items.
If your purchase is in stock in the EU, you can receive it within a week. However, if the EU warehouse is out of stock, it will be shipped overseas with a delivery time of 1-6 weeks.
| To EU/UK | Domestic | International |
|---|---|---|
| Standard Shipping | Economy Shipping | Air Shipping |
| Free Shipping for order $129+ | In-stock | Free, 3-5 business day delivery from Germany |
| Others | / | Large or heavy items, Free, 4-6 weeks overseas delivery |
| Orders under $129 | In-stock | $8, 3-5 business day delivery from Germany |
| Others | / | Large or heavy items only, $20, 4-6 weeks overseas delivery |
AU/CA SHIPPING – Free Economy Shipping on Order $199+
For customers in AU & CA, right now, you can also choose international shipping. We have not yet set up local warehouses, but the good news is that we are talking with some local warehouses, and it is expected to set up local overseas warehouses in AU/CA around the end of Sep 2024.
For customers in AU & CA, we provide:
- Air Shipping 1-3 weeks delivery option for light and small items.
- Economy Shipping 4-6 weeks delivery option for large or heavy products.
All import duties and VAT are prepaid, so there are no additional charges upon delivery.
For customers in Australia and Canada, we provide:
- Air Shipping 1-3 weeks delivery only.
- Customers might need to pay for import duty and GST.
| To AU/CA | International |
|---|---|
| Economy Shipping | Air Shipping |
| Free Shipping for order $199+ | Large or heavy items, Free, 4-6 weeks overseas delivery |
| Orders under $199 | Large or heavy items only, $30, 4-6 weeks overseas delivery |
REST COUNTRIES
For the rest of the countries, we offer worldwide air shipping with a shipping fee ranging from $20-80 depending on the item weight and package size. The delivery time is 2-4 weeks overseas.
Still having questions? No worries, just shoot us an email at hello@zezelife.com (Link), or contact our customer service team. We are willing to answer your questions at any time!
